Maria Serrano

Other, A dealership's rating is calculated by averaging scores from reviews received in the past 24 months, Carlos Hernandez and the other one his name is mike papazian.

This dealership should be formally reported and closed down, for deceptive business practices, swindling and reckless endangerment. We are working hard towards improving our services. On September 14th, 2019, I took my Nissan Rogue Sport into your service department for a simple oil change, tire rotation, and filter replacement. For whatever reason it still took about an hour for an service advisor to come up to my car. Former Employee

Not sure if the people that work here are lacking common sense or are just plain incompetent and or just don't care. W poniższej tabeli znajdziecie przykładowe maszyny hazardowe, gry owocówki za darmo oraz na prawdziwe pieniądze. And you don't need an appointment! Let us know we can help by contacting us online, giving us a call or visiting Nissan of Van Nuys in Sherman Oaks to test drive, finance or service a car today! Every used car for sale comes with a free CARFAX Report. Your new or used Nissan is your trusty automotive sidekick. Michael in service was especially friendly, kept me updated, and the service was fast." Unbelievable. Carlos, then called me to tell me that the coil was fixed and there was no longer a code appearing for that, but now there was a code indicating the the catalytic converter was bad.

So, I gave them the go ahead to replace the supposed faulty ignition coil. I came back to the dealer a day later, indicating my intent to exchange, but they insisted Maricela was off and would not be back until later in the week. We appreciate your business! However, after inspecting the repairs with my brother, a professional mechanic with 15 years of experience, we noticed that numerous repairs were not done. All of the numbers seem exceptional to me (Msrp vs the discounted price, and the rebate and kicking in the last 2 payments of my current lease). Search ESPAÑOL ENGLISH. Maria Serrano There needs to be more training for managers and service employees. Nissan of Van Nuys operates as a liability for Nissan's reputation. If there is another logical option besides those two please explain. However, they refused to even let the service department analyze it. We truly appreciate your business!

That way, you can take care of your many automotive needs all under one roof! Mr. Micheal Villano, Parts & Service Director, promised to repair all the damage that your dealership employees had caused. Our Service Center is led by experienced technicians that always provide first rate service while only using genuine parts and accessories for quality assurance. 5 days ago, I was pressured into leasing and driving off the lot a "new" 2020 Sports Rogue. I’m very thankful!! 1 == customer opted in Nissan of Van Nuys is also proud to be your trusted source for Nissan maintenance and repairs around Sherman Oaks, West Hollywood, Van Nuys, Burbank and Glendale CA. A Nissan Internet Certified Dealer has been recognized for achievement in online customer relations. WARNING! Customer Relations Manager. This time my appt was 7:00am and i was the 5th car in line.

I saw the Altima at the LA car show. If a new vehicle isn't in the cards, then browse our current selection of Certified Pre-Owned Nissan models and used cars from top automakers. Maria Serrano NISSAN OF VAN NUYS5425 VAN NUYS BOULEVARDSHERMAN OAKS, CA 91401, Korean, Italian, English, Arabic, French, Persian, Spanish, This Dealer is certified to sell and fully service the Nissan LEAF®.*. Maricela said to come back and she'd swap out my car, but of course, she didn't and wouldn't even speak with me upon my arrival. Phone Numbers.

I then proceeded to drive away and the truck is barely driveable. I'm happy I met Marie! We went back to inspect the car 3 times, and on the last attempt to retrieve the car, Mr. Villano unreasonably refused to allow for an underbody inspection of the car.

I was scared of the outcome, as I rely on my car for my 12 hour a day (every day) delivery job to survive. Customer Relations Manager. With any luck, you'll be hitting the open road in your new car today! He insisted it smelled like burning because it's a new car.

Nissan of Van Nuys service director, Mike Villano, has unethical practices that desolated my trust for the company by not thoroughly checking his employee's work, rushing auto-work that delayed quality service, wasting clients' time, and generating more cost for the company itself. Mr. Villano continually claimed that all repairs were done and all damaged parts were replaced with new parts. Duplicate Review The numbers were in the ballpark but such that I could say no to. Fast forward...it took over 2 hours!! :), Sindy32, we're glad you had such a wonderful experience with us!
This dealer offers Nissan vehicles for rental. First there was ignition coil problems. Sales Hours. Nissan of Van Nuys has 24 used cars for sale that are reported accident free, 25 1-Owner cars, and 9 personal use cars. On 2/1 I went to go get an oil change and a battery replacement. I highly recommended him and his team, they are very kind, and helpful!! And, I had my car towed to another shop (because it would have damaged the engine to drive it in the condition your company left it) and the mechanic has just informed me that the catalytic converter is not plugged it is an engine coil issue that I paid your mechanic to fix. I gave him some basic parameters. Browse our great selection of 12 New Nissan Rogue in the Nissan of Van Nuys online inventory. xLaLa, my formal apologies that you had a bad experience with our staff and with your Nissan vehicle. I am addressing your concern regarding the staff internally. Keep Your New Nissan Model Running Strong with Nissan of Van Nuys, Proudly Serving Sherman Oaks, West Hollywood, Van Nuys, Burbank and Glendale CA. Customer Relations Manager.

To make matters worse on my drive back I heard rattles a few times. * Renting a vehicle from your dealer is a great way to experience our products and offers a convenient alternative during vehicle service. Maria Serrano The question is how long does it take for that to happen. Find great used cars at great prices at Nissan of Van Nuys in Sherman Oaks, CA. I called her and left a message 3 times but I have yet to receive a call back.

Nissan of Van Nuys does not represent and meet the standard of care/expectation of this global brand. I tried calling, but again more lies. UPDATE: 3/12/2020 Mr. or Mrs. Unchiman, our formal apologies for all this, we appreciate your business and this should've never happened! I have done a lot of work on cars and I know that a catalytic converter doesn't get clogged like that driving it for a road test after a simple oxygen sensor change. The sales manager, Maricela, insisted that the loyalty discounts would only apply if I took the car that night.
My experience and story also represent the impact of Nissan's effort to cut off 1,400 works in the U.S. Workers are rushed and overworked to the point that customers ultimately pay the price.

Regardless I rescheduled for the following week. I said ok. Cfcuyson, thank you for your kind words and this wonderful review! I say all that to tell you that the problem was not the catalytic converter and that my assessment of your technicians seeing aftermarket parts and automatically assuming those are the problem was a correct assessment. You'll have your choice among our inventory of safety-conscious, dependable and family-friendly new Nissan models. When I returned, both she and the general manager insisted there was no way out of the lease and that they did nothing wrong. Nissan of Van Nuys. Or they are incompetent. Only if they could inform the huge line of cars flowing out to the street im sure half would have rescheduled and went with our day instead of waiting just to be told that. Nissan of Van Nuys is also proud to be your trusted source for Nissan maintenance and repairs around Sherman Oaks, West Hollywood, Van Nuys, Burbank and Glendale CA. The way you treat your customers is both unprofessional and a public health concern.


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