The product is packed in its original packaging, serial number on the product and the box are identical. This limited warranty does not cover any losses or damages that occur as a result of. Normally I would not devote an article to a warranty alone, but AOC's new terms are all kinds of awesome. Within the warranty period, any AOC displays with manufacturing defects or faulty components will be repaired or replaced at no additional charge. Even better is that the retooled warranty terms include a zero-dead pixel guarantee. Even better is that the retooled warranty terms include a zero-dead pixel guarantee. Black Dot Defects: appear as a Full Pixel or Sub Pixel that remains permanently unlit, resulting in a black or colored dot on a White background. AOC is currently refusing to adhere to their monitor warranties. Here is a censored version of the email chain I have with the support: Hi [REDACTED], Thanks for contacting AOC Support Please reply back with a few things in order to get your monitor serviced. Visit our corporate site. All rights reserved. PC Gamer is part of Future plc, an international media group and leading digital publisher. The proof of purchase (POP) documents have been altered in any way or made illegible; The model-and/or serial number on the product has been altered, removed or made illegible; Unauthorized service organizations or persons have carried out repairs or product modifications and alterations; The defect is caused by abuse or misuse of the product or by environmental conditions that are not in conformance with the recommended operations of the product; The defect is caused by connection to peripherals, additional equipment or accessories other than those recommended in the user manual; The defect is caused by an external enclosure, assembled around the product which has not been recommended in the user manual; The product has been damaged -including but not limited to damage by pets, lightning, abnormal voltage, water or fire, natural disaster or transport accident; The product is defective due to wear of parts, which can be considered as consumable parts by their nature; The product does not function properly because it was not originally designed, manufactured, approved and/or authorized for the country where you use the product, which might occur in instances where the product has been purchased in another country other than that of its intended use. As indicated in the warranty conditions only the Date of Purchase indicated on the retailer invoice is accepted as prove of being sold. Your warranty applies when the product has been handled properly for its intended use and in accordance with the operating instructions.

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