You can also manage your energy account online via MyAccount or through our phone app. If you're a small to medium business customer, find the best number to contact us here. Text telephone for customers with hearing difficulties Mon-Fri 8am to 8pm and Saturday 8am to 2pm Enbaya Prepaid Meters (Pty) Ltd. If they are unable to do so then the case will be escalated to our Customer Service Department who will, in turn, attempt to resolve the issue directly or through cooperation with other departments or Management. Calls to UK wide numbers are included in any inclusive call plan you may have. Please do not write to Management if you have not first written to our Technical Support Department, received a Case Number and they have been given the opportunity to resolve your complaint. Did you know, as an exisiting customer, you can manage your account online using MyAccount? CONLOG meter box-Dial Dial #100 then enter or press # HEXING meter box-Dial Dial 804 then press enter or # ACTARIS Meter Box. The Technical Support Department will evaluate every case on its merits and will attempt to resolve the issue if they are able to do so. Should your problem not be resolved to your satisfaction then you are welcome to write to our Management. It's easiest and quickest to switch your home energy supply online. 0333 200 5104 to book smart meter installation, 0333 009 7000 for smart meter general enquiries. This may take up to 76 hours, depending on the complexity of the complaint. Recent Posts. Here are useful contact numbers for our large business customers. Sunday 08H00 - 22H00; Monday 08H00 - 22H00; Tuesday 08H00 - 22H00; Wednesday 08H00 - 22H00; Thursday 08H00 - 22H00; Friday 08H00 - 22H00; Saturday 08H00 - 22H00 2003 - 2020 We are well aware that for every customer or consumer that complains, there are at least 13 others who do not complain and choose not to use our service instead. manage your energy account online via MyAccount. General account enquiriesMon-Fri 8am to 8pm and Saturday 8am to 2pm, Check your balance, submit a meter reading or make a paymentAutomated 24 hour line, Prepayment meter enquiriesMon-Fri 8am to 8pm and Saturday 8am to 2pm, Smart meter enquiriesMon-Fri 8am to 8pm and Saturday 8am to 2pm, 0333 200 5104(1) to book smart meter installation,0333 009 7000(1) for smart meter general enquiries, Text telephone for customers with hearing difficultiesMon-Fri 8am to 8pm and Saturday 8am to 2pm, Renewing your energy tariff with usMon-Fri 8am to 8pm and Saturday 8am to 2pm, Priority services helplineMon-Fri 8am to 8pm and Saturday 8.30am to 2pm, Energy efficiency enquiriesMon-Fri 8am to 8pm and Saturday 8.30am to 2pm, Warm Home Discount enquiriesMon-Fri 8am to 8pm, Debt helplineMon-Fri 8am to 8pm and Saturday 8am to 2pm, 0808 156 6666(1) from a landline0300 330 0519(1) from a mobile. Our process to lodge a complaint begins with our Technical Support Department. For. This process results in a Case Number being created in order to ensure that your complaint will be dealt with and if not can be traced and audited. Support Business Hours. © Get customer tech support, pay your AT&T PREPAID amount due, change your AT&T PREPAID plan, check your AT&T PREPAID usage, suspend your service, or manage your AT&T PREPAID orders and subscriptions. 24 hour gas emergency helpline0800 111 999. we have a lot of help online in our FAQs. However, if you prefer, here's our new customers' phone number: 0333 009 7155(1)Mon-Fri 8am to 8pm and Saturday 8am to 2pm. Smart meter enquiries Mon-Fri 8am to 8pm and Saturday 8am to 2pm . The examples of the brands are CONLOG, HEXING, ACTARIS, and SHENZEN meter boxes. Call us now and find the solution for your needs. Ikeja Electric’s Bilateral Power Attains first year Milestone as Customers Score Service High August 24, 2020; Ikeja Electric Launches WhatsApp Chatbot to Optimise Service delivery, Complaints Resolution August 18, 2020; Mother, Daughter Arraigned for Theft of Energy on IE Network July 7, 2020; Implementation of Electricity Tariff Review by Ikeja Electric June 26, 2020 Sorry, it might be taking a little longer to get through to us in these troubled times. © Every complaint received by Management will result in an internal inquiry. If you write to Management without following this process, you will be asked for a Case Number. These are the hours our Technical Support departments is operational, including religious and public holidays. Prepayment meter enquiries Mon-Fri 8am to 8pm and Saturday 8am to 2pm. Please check with your service provider if you’re unsure. If you have a case number then your complaint will be acknowledged and enter a process of investigation. If you haven't already, it's very easy and quick to register and you can then submit your meter readings, change your details, switch your product and more - all in one place. Management will only investigate complaints with registered Case Numbers. Every complaint that we receive is feedback. Enbaya Prepaid Meters (Pty) Ltd. 0333 200 5110. As the saying goes, if you are happy, tell 10 of your friends, if you are not happy tell us! Over weekends, religious and public holidays a skeleton staff complement is on duty to provide first tier support to customers and consumers. Your brand will require a specific code in order to check or retrieve your number. Once all the facts have been checked, you will be contacted by a Manager with a resolution and full response to your complaint. AT&T® Official Site - AT&T PREPAID help options. These are the hours all our departments are operational, excluding religious and public holidays. There are different contact numbers for different emergencies. Dial 100 and then press enter or # SHENZEN Meter Box. If you'd rather talk to us, here's a list of useful contact numbers for our residential customers. All-in-one solutions for all your private prepaid sub-metering needs; with competitive pricing, installations, maintenance, extensive channel vending and purchasing, utility management, training and tailored solutions for prepaid electricity, water and gas meters. These are the hours our Technical Support departments is operational, including religious and public holidays. If you don’t have an inclusive call plan, calls are charged at a national rate. So if you don’t need to speak with us urgently, we have a lot of help online in our FAQs. We value having the opportunity to address complaints, it gives us the opportunity to discover what we are doing wrong. See our list of phone numbers for gas and electricity emergencies. If you don't complain, we may never know something is wrong and would be deprived of valuable opportunities for improvement. Thank you for your patience. 2003 - 2020 During main office hours, a full staff complement is on duty, to provide first tier support to customers and consumers.

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