level 1. Maybe just a bug in the app? By using our Services or clicking I agree, you agree to our use of cookies. I believe this is a CBS problem since I noticed a sound problem watching Letterman and switched to OTA and the problem was still there and this is not the first time it has happened. You will lose what you have written so far. CBS needs to fix it. I am having this issue too. Yes, Colbert's voice in fact sounds a bit like his mic is clipping. Is anyone else having an issue on the audio is out of sync. When I hit the * button on my remote the audio settings are grayed out and unchangeable. Edit: I should add that I'm on a Roku 3 (the 2013 model without voice search), with the CBS app version 20161212 (or thereabouts). Failed to attach file, click here to try again. © 2020 CBS Interactive. Go to the Legal Help page to request content changes for legal reasons. We're committed to dealing with such abuse according to the laws in your country of residence. For several weeks the sound on our two network/local CBS HD channels have been out of sync. On all platforms, the app’s native resolution is meh, and the audio often intermittently crackles and breaks up for minutes at a time, with occasional video stutters along the way. We found the following personal information in your message: This information will be visible to anyone who visits or subscribes to notifications for this post. I use firestick just go to apps clear data, no need to uninstall clear data gets the same result, about 3 … My next stop is to try my android phone. You will lose what you have written so far. Community content may not be verified or up-to-date. Is anyone else having issues with the audio when casting CBS All Access; the video is perfect, but the sound breaks up regularly. Include your account #, email address and a good phone # (land or cell) and time to contact you on. While many subscribers don’t have any issues with CBS All Access, some often encounter an annoying problem – frequent lagging and buffering. We pushed out an update yesterday that had several CBS-specific fixes. Contact the CBS channels and see if they know what's going on. But before we get into the solution, let’s see why these lags happen in the first place. Post is disrespectful, about third party products or contains unrelated content or personal information. This sub-reddit is dedicated to discussing topics related to the Playon software found at : Later big brother but the rollercoaster ride While already getting super nauseous is making me sick it is too much. And I try to watch football on it. All other episodes are inaccessible. I"m using a Roku3, and I subscribe to CBS All Access, Netflix, Amazon Prime, and Hulu. Usually if you re-record it’s fine. Thought it was a fluke but it is now 2 weeks and 6 shows including Big Bang, Superior Donuts, Young Sheldon and Elementary. I’ve tried all the various troubleshooting approaches I can think of. CBS All Access problems can ruin your binge of Star Trek Discovery or stop your Super Bowl stream early. It is happening only on CBS All Access shows and most of the time it is only out of sync until first ad. CBS is aware of this issue, and according to the excellent csr I spoke with via phone, many Roku users have been calling CBS and describing the exact same navigation issues with VOD on the Roku platform. ©2020 AT&T Intellectual Property. Any suggestions? Since it's only on those channels, that seems where the trouble would be. Later big brother but the rollercoaster ride While already getting super nauseous is making me sick it is too much. We'll get back to you only if we require additional details or have more information to share. Check the blue PM envelope, upper right on every page, for their reply. Click here! Which browsers are supported by CBS All Access? COMMENT / QUESTION on THIS ITEM? Websites on Chrome may use plug-ins such as Microsoft's Silverlight, Apple's Quicktime or VLC are not Chromecast supported, and may result in a lack of picture /or sound. I watch a lot of shows on CBS too, so this is quite annoying. If it seems to be helpful, we may eventually mark it as a Recommended Answer. Sorry I can't be of much help but you're not alone! Edit: I should add that I'm on a Roku 3 (the 2013 model without voice search), with the CBS app version 20161212 (or thereabouts). I'll let you know what they say.Sent from my iPadSteven [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]. Our automated system analyzes replies to choose the one that's most likely to answer the question. It is happening only on CBS All Access shows and most of the time it is only out of sync until first ad. By using our Services or clicking I agree, you agree to our use of cookies. I'm not talking about an occasional drop, but a nearly-constant fuzziness. My wife has an iPhone with the Apple version of the CBS app; I’ve used the Android version of the app on two different, current Samsung phones; and have also used the CBS app built into my smart TV. What now?”. I have to clear app data then reactivate my device to fix it but it break’s again in under 3 hours. Another sunday and more technical issues 2020-10-11 17:21:03 @Stefran14 @CBSSports every week you have issues with your NFL broadcasts ! Post contains harassment, hate speech, impersonation, nudity; malicious, illegal, sexually explicit or commercial content. Need help? How can I fix streaming issues on my device? I've tried several windows 10 devices, different TVs/audio equipment with no better result. Since it's only on those channels, that seems where the trouble would be. Start by visiting the. I've tried restarting the Roku and still get the same issues especially if watching for long periods of time. I have issues recording from All Access in general (as in it hasn’t worked recently at all) but yeah I have seen audio sync issues. “Did you like Windows 95 better or Windows 10?”, “My PC failed activation after a fresh, from-scratch Windows reinstall. I have this problem with the audio on almost all channels including CBS all access since getting the Roku Premier. My next stop is to try my android phone. PM ATT Uverse Care (all service problems) ATT Customer Care(all other problems) Your Results May Vary, In My Humble OpinionI Call It Like I See It, Simply a U-verse user, nothing more, Thanks for the advice.

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